I’m using megalan as ISP at home for two years, and can’t complain about the service – fast, stable, no brain-dead filters (except the limit of 100 parallel tcp connections, but that’s not a big problem and not so hard to work around). One thing is my problem with them, and that’s their support, especially the first level.<\/p>\n
In the last two weeks at some point my connection drops – I can see the people in my segment, but not the gateway. So the first time was in the evening and I hit directly a level two support who when I told him my IP looked at something, mumbled a bit and everything got fixed in a jiffy. The next few times I hit level one, which had the following problems:
\n1) Giving out personal information. I tell them my IP address they ask “Are you Vasil Kolev, living here-and-here?”.
\n2) They don’t understand what’s being told to them. I say “I have no connection to your gateway, but can see the rest of the people in my segment”, and they keep asking me weird questions.
\n3) EVERY TIME they tell me to reboot. This especially gets on my nerves.
\n(reminds me of a case of ours with BTC, in which when the support has told one of our colleagues to restart the router, the colleague asks “Ok, and what about mu machine? Or all of the three hundred machines here?” (especially when the router is one of theirs and they have access to it) ).
\n(and on top of all this, last night after 12 nobody was picking up the phone, so I had to talk to them in the morning to fix the issue)<\/p>\n
To be honest, I would pay a bit more every month for the privilege when I have a problem to be able to talk to someone who has an idea what she\/he’s doing, not somebody that’s reading from a piece of paper, writes up the answers and doesn’t think at all (damn, even an IVR is a better idea)… Isn’t there the requirement that the first level support needs to have at least some networking clue?<\/p>\n
It was about the same when I spoke with them two months ago on a problem with their routing – when I got renumbered last time, the connection between the office and home died (e.g. their new network was getting filtered somewhere near BTC). A few times I explained this to the support, in the end I had to get a bit nasty with the guy, so he send the information to the admins and the issue got fixed in half an hour.
\n(if someone is interested, I can upload the logs with my talks with the support on this problem)<\/p>\n
So. Is it too much to ask to have an intelligent life form to answer me on the phone or the ICQ ?:)<\/p>\n","protected":false},"excerpt":{"rendered":"
I’m using megalan as ISP at home for two years, and can’t complain about the service – fast, stable, no brain-dead filters (except the limit of 100 parallel tcp connections, but that’s not a big problem and not so hard to work around). One thing is my problem with them, and that’s their support, especially […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2200","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2200"}],"version-history":[{"count":0,"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2200\/revisions"}],"wp:attachment":[{"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vasil.ludost.net\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}